At American, you will discover an institution of experts with stories, backgrounds, and thoughts as various and specific because the locations we fly. We are committed to hiring, education and growing applicants with a robust preference to examine and develop, both in my view and professionally, and to assisting the variety of thought and wealthy experience that navy veterans deliver to our personnel and embrace the opportunity to have them as a part of the American Airlines family.
Interested in becoming a member of the new American? Our greatest global crew, extra than 100,000 human beings strong, is working tough each day to restore our airline as the finest in the global.We owe our employees the great enterprise lifestyle inside the enterprise – one that’s constructed on respect. Respect for the product we’re providing our customers, appreciate our organization history and for our collective future. And most importantly, appreciate every different.
Jobs Description:
SELLS AMERICAN AIRLINES SERVICE TO PROSPECTIVE CUSTOMERS BY ANSWERING INCOMING CALLS AND ASSISTING CUSTOMERS IN REACHING SATISFACTORY SOLUTIONS TO THEIR TRAVEL NEEDS. THEY APPLY SALES TECHNIQUES, WHILE PROVIDING SCHEDULING, FARE AND FLIGHT INFORMATION TO OUR CUSTOMERS IN A MANNER THAT MEETS THE BASIC TRAINING AND NORMAL CALL GUIDELINES. REPRESENTATIVES ARE CROSS-TRAINED TO PROCESS DOMESTIC/INTERNATIONAL SALES CALLS, INCLUDING ADVANTAGE PRODUCTS. MUST DISPLAY A HIGH LEVEL OF PROFESSIONALISM, FRIENDLINESS, AND COMPOSURE WHEN DEALING WITH CUSTOMER INCLUDING THE ABILITY TO INTERPRET AND RESOLVE CUSTOMER NEEDS. IN ADDITION, THE SALES AND SERVICE REPRESENTATIVES WILL RESPOND TO CALLER INQUIRIES IN OUR NON-AIRLINE RELATED VENTURES AS CALL VOLUMES DICTATE.
ALL FUNCTIONS ARE PERFORMED WITHIN CERTAIN TIME CONSTRAINTS THAT ARE BASED ON THE AVERAGE TALK AND WORK TIMES OF FELLOW EMPLOYEES. Requirements: HIGH SCHOOL DIPLOMA. ABILITY TO WORK A VARIETY OF SHIFTS ASSIGNED BY SENIORITY, ACCORDING TO OPERATIONAL NEEDS. ABILITY TO READ, WRITE, FLUENTLY SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE.
MUST BE ABLE TO FLUENTLY SPEAK AND UNDERSTAND THE PORTUGUESE LANGUAGE. SATISFACTORY ATTENDANCE REQUIRED.
WORKING KNOWLEDGE OF NATIVE SABRE PREFERRED. PUBLIC COMMUNICATION SKILLS, REQUIRED. OPERATION OF COMPUTER TERMINAL AND STANDARD PC KEYBOARD REQUIRED. MINIMUM 25-49 WP TYPING REQUIREMENT.
