How to Design Your Perfect Customer Service Plan

In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer...

How to Understand Your Audience and Drive Results on Instagram

Track metrics using Instagram Insights to learn more about your followers and understand the photos and videos your community cares abou...

Canada's Unemployment Rate Jumps To 5.9% As Country Sheds 71,000 Jobs

TORONTO ― Canada’s jobless rate jumped to its highest level in a year-and-a-half in November as the economy lost 71,000 jobs, Statistics Can...

6 things that flight attendants would like to say to passengers but cannot

The flight attendants do a complex job of reception and very often, for professional reasons, they cannot satisfy the curiosity of the passe...

Hostess tells the absurd requests of passengers during a flight

Passengers, when they fly, make embarrassing requests and are often rude.  What are the torments of flight attendants? Working in contact wi...

KLM ROYAL DUTCH AIRLINES Cabin Attendant KLM Cityhopper

About the job Monday morning, 6.15 am. With a suitcase in one hand and a trolley in the other you are on your way to a briefing with your co...

10 cryptocurrency jobs that will have you working with Bitcoin and blockchain

From engineers to journalists, the Bitcoin boom has created jobs that are rooted in a variety of skill sets. Now is the time to invest you...